turned off iphone

Technological hiccups are very common. Whether it’s a case of malware or an issue of performance, our devices undergo problems every once in a while. One of the more common hiccups that many would have faced at least once when using their device is having to answer the frustrating question of, “why won’t my device turn on?”

As trained professionals in IT devices here at TCM, we have come across a variety of problematic devices and have discovered the different reasons a device won’t turn on, as well as the ways to fix it. Some of them can easily be done at home. You’d be surprised by how easily we overlook some of the solutions to these problems. Let’s tackle them by the type of device.

Why My Laptop Won’t Turn On

1. Faulty Battery/ Charging Cord

Problem: Not every reason is as simple as this, however, it is still a common problem people can easily overlook. Many laptop charging cords don’t come with a light-emitting signal to show that the charger cord is working. And sometimes, even those that do could be faulty and emit light even if it isn’t working. Either way, if your laptop doesn’t turn on. Always remember to check your charger cord.

Solution: To test if it’s an issue of power supply, plug your laptop to a functioning outlet. To ensure it is a functioning outlet, plug another device into it to check. Next, borrow a charger cord from someone that uses the same model you do and plug it in. If your laptop starts charging and turns on then the problem is with the charger. Sometimes, connecting your laptop to a wrong charger cord could mean it isn’t receiving proper voltage.

2. Screen Issue

Problem: The next problem to tackle could be a screen issue. If your power button is lit and you can hear the fan buzzing from underneath, it could mean that your screen’s inverter is not working properly and may need to be replaced or the LCD panel is broken.

Solution: Firstly, ensure your laptop display has been disconnected from all external displays such as projectors so you can reboot your device without any interference. Turn the lights off in your room to see if the screen is emitting any light at all. If you find that it is faintly lighting the screen, your laptop screen’s inverter has been damaged. If there isn’t any light coming from the screen at all, but the power button is lit, your LCD panel is most likely broken and needs to be replaced.

3. Unable to Successfully Boot Your Laptop

blank laptop screen

Problem: There are many reasons your laptop may not be able to boot. Sometimes it has to do with external and internal hardware and sometimes it’s because we don’t have the right equipment. There are several reasons for an unsuccessful boot, however, some of these solutions are easy and can be tried at home.

Solution: Three main things you can do to ensure a successful boot includes:

  • All laptops have a port, allowing users to connect to removable storage devices. When your laptop is going through an update or security scan, it generally requires a reboot so all the updates can be installed. Sometimes, if you have a removable storage device connected to your laptops such as a memory card or DVD, it may try to boot from the storage device. Make sure all external storage devices have been removed and try to boot your computer again.
  • Even if your laptop fails to turn on, it might still be able to boot itself in safe mode. This mode allows you to uninstall new programs or apps that may be obstructing the functioning of the device.
  • While this tactic can’t work on Apple laptops, it is useful for most Windows operating systems. Using a rescue disc is an effective way of fixing issues you encounter with a Windows. If a virus is a reason behind your screen malfunction, the rescue disc can scan, find and remove the virus causing the problem.


4. Overheating

Problem: Overheating is another major driving factor for a laptop that won’t turn on. Laptops are designed to withstand many environmental factors, including water. However, overheating can tire your laptop out excessively, causing it to shut down to rest and cool down. Most laptops have an internal thermal protection system that shuts down devices at the sign of overheating as this can affect the battery and operating functions of the laptop. If you are using your device on a surface that traps the computer vent, such as on the bed, the hot air emitting through the vents is unable to, causing the device to shut down. Once this happens, it will take a while before your laptop starts working again.

Solution: Avoid using your laptop on soft surfaces that trap ventilation. If this happens often, your laptop will quickly deteriorate and will be prone to damages in the operating system. You always need to ensure that the laptop’s fan supply has enough room to breathe and circulate. If you find that your device is prone to overheating, consider buying a laptop cooling pad. It is a cheap investment that will last you long term, and will continually protect your device from overheating.

5. Residual Electric Charge

Problem: This is what we refer to as a flea power or “electricity clog”. An electricity clog is the build of electrical charge in your laptop. Sometimes, the motherboard of a device retains static electricity even when it is turned off. This residual charge can cause your device to short out, displaying a blank screen.

Solution: Disconnect the AC adapter from the laptop to safely remove the battery. (If you can’t access the battery of your device, you will need to take it to an electronics shop to get it fixed). Once this is done, press and hold down the power button for 15-30 seconds to drain the residual power. Place the battery back in and connect the AC adapter back before turning the device back on. It should be working again!

Why My Phone Won’t Turn On?

Mobile phones have different functionalities to a laptop. While it does contain many of the same components and you can come across similar problems, the solutions to turning your phone back on are slightly different to laptops.

Now let’s have a look at the various reasons your phone may fail to power up and how you can fix it.

1. Damaged battery or cable

phone charging

Like your laptop, you could easily mistake your device not turning on to mean something is wrong with the device rather than the charger. Luckily though, most, if not all phones, display a sign on your screen to show it is charging. If this sign does not appear on the screen, then try using another charger first before trying other tactics.

2. Software Crash

Problem: If your phone’s screen is blank, it doesn’t mean your phone is switched off. Your phone could be suffering from a software crash. During a software crash, your phone screen turns black and stops responding. This makes it easy to assume that its a problem of the phone not turning on, rather than a software issue.

Solution: A hard reset generally fixes a software crash and can easily be done at home. All you have to do is press down on the home button and the power button at the same time. In the case of the newer phone models that don’t have a home button, it is generally the volume button and power button that needs to be pressed for a reset. If your phone is working again, the problem can be identified as a software crash, in which case, it is best to backup your data and deletes non-essentials from your phone so the software can keep running smoothly.

3. Broken Power Button

Problem: Sometimes the problem can be as simple as a broken power button. This, however, is hard to detect. When you press down on your power button to turn your phone on, it can seem as though the button is working just fine. However, the internal function of the button could be broken.

Solution: Brainstorm on how your power button could have been damage. Perhaps your phone fell to the ground recently, or it may have been resting on your kitchen bench and some water may have seeped in from the side. If you think your phone has faced damage in any way recently and no other reboot method has worked, your power button could be broken. In which case, you will need to take it to an electronics shop for fixing.

4. Defective Phone

If your phone is brand new and you seem to be struggling with the power supply or display, your newly bought phone may be defective. Consider the brand you have bought and the shop you purchased the device from. Is it a second-hand phone that you purchased from a corner store? If so, the phone may not have been refurbished properly. This shouldn’t deter you from buying second hand/ refurbished devices though. Trustworthy and reputable companies such as TCM, ensure the device is nearly as good as new before selling it. These come with a warranty too, so you know you are protected from being scammed.

5. Dirt and Dust

unclean charger cord and port

Problem: The USB port on iPhones are small enough to easily trap dust and dirt in and around the edges. If you have had a trip to the beach recently, or just haven’t cleaned out your phone in a while, it could interfere with the connection, blocking it from charging properly.

Solution: The USB port of our phones are so sensitive that even poking around could damage it. Which is why the best way to clean out dust and dirt from USB ports is by using compressed air. Sometimes, you may be able to simply blow into the port and clean it out. However, this doesn’t always work, particularly if the particles are extremely tiny and around the edges.

6. Display Issues

Problem: Once again, like laptops, phones could suffer from the same screen issues where the phone could be turned on but the screen is blank. This could be the case of a hardware crash. The signs used to determine if your phone display is broken is the same as that of a laptop. However, it can be more difficult to determine whether or not your phone is not turning on or just displaying a blank screen as it is a much smaller device.

Solution: If you have an iPhone, connect it to your laptop or PC to see if iTunes is working. If it is, that means your phone is turned on and it is an issue of the display. In the case of other phones, hold down the power button for about 15-30 seconds. If you still don’t see anything on the display, it may be time to take it to an electronics repair shop. There are multiple underlying screen issues that may need to be looked at such as liquid damage, frozen screen or broken internal display.

If you do find that your device isn’t turning on no matter what you try, it might be cheaper to buy a second-hand device rather than repairing it at the store which could be costly. At TCM, we sell second-hand laptops and mobile phones, refurbished devices and also accessories! If you’re looking for an affordable alternative, visit our store today!

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